PRIVACY POLICY
Her Hope Christian Counseling Solutions
Effective Date: November 10, 2026
1. Our Commitment to Privacy
Her Hope Christian Counseling Solutions is committed to respecting the privacy, dignity, and personal information of every woman who visits our website, schedules an appointment, participates in our services, or communicates with our ministry. Under the leadership of Dr. Nancy Phillips, Her Hope provides Christ-centered counseling, coaching, spiritual guidance, wellness education, and ministry-related services. We recognize that individuals seeking support may share deeply personal concerns involving their emotional well-being, relationships, family, faith, and life experiences. We are committed to handling personal information with care, professionalism, and respect.
2. Information We Collect
Depending on your interactions with Her Hope Christian Counseling Solutions, we may collect the following information:
Name, email address, and telephone number.
Appointment scheduling information.
Responses voluntarily provided through registration, booking, or contact forms.
Information submitted when registering for Bible studies, workshops, ministry programs, or support groups.
Payment and transaction information.
Information voluntarily disclosed during counseling, coaching, or ministry services.
Session-related records and follow-up documentation, where maintained.
Technical information collected through our website and integrated third-party services.
We encourage visitors to avoid submitting highly sensitive personal, medical, or counseling information through general website contact forms.
3. How We Use Your Information
Information collected may be used to:
Respond to questions and service inquiries.
Schedule and manage appointments.
Provide requested counseling, coaching, wellness, and ministry services.
Communicate appointment confirmations, reminders, and service-related updates.
Administer Bible studies, workshops, support groups, and ministry programs.
Process payments and maintain administrative records.
Maintain appropriate records of services provided.
Improve website functionality and business operations.
Fulfill applicable legal and administrative obligations.
Marketing communications, where offered, will be handled in accordance with applicable consent and unsubscribe requirements.
4. Online Scheduling and Virtual Sessions
Her Hope Christian Counseling Solutions uses Appointlet for appointment scheduling and zoom for virtual appointments. When booking or attending appointments, information may be processed by these third-party platforms according to their applicable privacy practices and the service arrangements maintained by Her Hope.
Clients are encouraged to attend virtual sessions from a private environment where conversations cannot easily be overheard. Her Hope will communicate any applicable policies concerning recordings, electronic communications, and session privacy separately.
5. Confidentiality of Client Information
We respect the privacy of information shared during counseling, coaching, and individual ministry sessions. Client information is intended to be accessed only by persons authorized for legitimate service, administrative, or legally permitted purposes. Confidentiality is not absolute. Certain circumstances may require or permit disclosure under applicable law, including legally mandated reporting, valid legal processes, and other circumstances governed by the nature of the services provided. The applicable scope and limits of confidentiality will be explained in the relevant client service and informed consent agreements.
6. Electronic Client Records
Her Hope Christian Counseling Solutions maintains or is establishing procedures for electronic client recordkeeping. Where electronic records are maintained, we seek to protect them through appropriate safeguards, including password protection, encryption, access restrictions, and secure storage procedures.
Access to client records is limited according to the operational needs of the practice and applicable legal obligations.
7. Payments and Financial Information
Payments may be processed through third-party payment providers. Depending on the payment method used, payment providers may collect billing information and transaction details necessary to process payments. Her Hope will identify applicable payment providers and review their privacy and security practices as part of its business operations.
8. Women's Ministry, Bible Studies, and Group Programs
Individuals participating in Bible studies, prayer gatherings, workshops, or group programs may provide contact and registration information. Personal information collected for these activities may be used for registration, attendance, service communication, and program administration.
Participants in group activities should recognize that information voluntarily disclosed to other participants may not remain private. Her Hope cannot guarantee the confidentiality of disclosures made by other group members.
9. Website Cookies and Analytics
Our website is hosted through Squarespace. Squarespace and integrated website services may use cookies or similar technologies for website functionality, security, performance, or analytics, depending on the website's configuration. Visitors may be able to manage certain cookie preferences through their browsers or applicable website consent controls.
10. Third-Party Services
Her Hope may use third-party providers for:
Website hosting and operation.
Appointment scheduling.
Virtual communications.
Registration and inquiry forms.
Payment processing.
Email and administrative communications.
Personal information shared with these providers may be subject to their applicable privacy policies and contractual arrangements.
11. Information Sharing and Disclosure
Her Hope does not intentionally make confidential client records publicly available. Personal information may be shared when necessary to provide requested services, with appropriate authorization, through applicable service providers, or when required or permitted by law. We do not authorize the use of private client session disclosures as public testimonials without appropriate permission.
12. Data Retention and Security
We aim to retain personal information only for periods appropriate to legitimate business purposes and applicable legal requirements. Information security measures are designed to reduce risks of unauthorized access, disclosure, alteration, and loss. No electronic system or internet transmission can be guaranteed to be completely secure.
13. Privacy Requests
Individuals may contact Her Hope Christian Counseling Solutions to inquire about the personal information we maintain or request corrections or other actions regarding their information. Requests will be reviewed according to applicable laws, confidentiality obligations, and record-retention requirements.
14. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate parental or legal authorization. Parents or guardians who have questions regarding information submitted by a minor may contact us using the information below.
15. Changes to This Privacy Policy
Her Hope Christian Counseling Solutions may revise this Privacy Policy to reflect changes in services, technology, business operations, or applicable legal requirements. Updated versions will display a revised effective date.
16. Contact Information
Her Hope Christian Counseling Solutions
Dr. Nancy Phillips, PsyD
Corpus Christi, Texas
Website: herhopechristiancounselingsolutions.com
Email: herhopeccs@gmail.com
Telephone: (361) 204-8131
For questions regarding this Privacy Policy or our information-handling practices, please contact Dr. Nancy Phillips by email.